Easter Sale | Additional Savings End Sunday

Refund Policy

 

Returns

Our policy lasts 30 days. Unfortunately, If 30 days have gone by since your purchase, we can’t offer you a refund or exchange. (Please note this excludes custom made orders)

Additional non-returnable items:
Custom / Bespoke Orders
Gift cards

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable);

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@grainandframe.com.

 

Sale items (if applicable)

Sale items are elgiable, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@grainandframe.com and send your item to: Grain and Frame Limited, 49 Cyprus Street, Oldbury, B69 4XD, United Kingdom.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping

While we pride ourselves on everyone loving our tables, we understand from time to time that perhaps the colour or the style just isn’t for you, which is why we offer a 30-day money-back guarantee trial. If you find that the table isn’t quite what you were looking for, as long as you’re within the 30 days of purchase, we can accept the return. If you’ve also kept the packaging the table came in, there’ll be no charge, but if you’ve thrown them away then there’ll be a repacking charge of £150.

Much like our deliveries, returns are also quick and easy to do. Simply contact us on 0121 737 2550 or email info@grainandframe.com and we’ll log your return request, then collect the item as soon as possible.