Warranty Claim | Grain & Frame
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Warranty Claim

Warranty claim submitted

Your reference number:

We'll email you a confirmation and aim to respond within 2 working days.

Something went wrong

We couldn't submit your claim. Please check your connection and try again.

We're sorry something isn't right. Complete this form and we'll get back to you within 2 working days with a resolution. If you have photos ready, they'll help us resolve things faster.

Your Details
Order Details
Found in your order confirmation email
Approximate is fine if you're not sure of the exact date
Items with Issues
Each item gets its own description, batch number, and photos - so we can trace each issue back to the supplier.
1 Item

Where to find this: Look for the label on the side of the box with an ORDER# printed on it, as shown below. Don't worry if you've already disposed of the box.

Example packaging label showing ORDER# field
Clear images help us resolve your claim faster. Accepted: JPG, PNG, HEIC, MP4, MOV, WEBM.
Click to upload or drag files here
JPG, PNG, HEIC, MP4, MOV, WEBM · Max 10MB per file, 50MB total

We'll email you a confirmation and aim to respond within 2 working days.

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